Our shipments are made via Canada Post. We ship within Canada and Worldwide.
Note for US and International customers (non-Canada based): the shipping fee does not include potential customs, taxes, duties payable upon delivery by the customer.
1) Choosing your Delivery Service:
At checkout, we let you choose the delivery service you want (regular, express, priority, by air or by surface etc…). According to the service you choose, the price and the delivery times change (ex: for international delivery, choosing the surface delivery is cheaper but longer in time).
To understand the meaning of each delivery service, check out these following charts given by Canada Post Postal Guide:
- for Canada: https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp#1403892
- for US and International: https://www.canadapost.ca/tools/pg/manual/PGpsus_int-e.asp#1387672
2) Delivery Times:
Once the order is received and payment is confirmed, we ship your items within 3 business days (Monday to Friday).
Check out the updated Estimated Delivery Times according to the delivery service you choose and your location here:
- for Canada: https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp#1457428
- for US and International: https://www.canadapost.ca/tools/pg/manual/PGpsus_int-e.asp#1389359
Replacing pieces of our home-made products:
Our products are homemade with care. However, if you notice that some pieces of our products don’t work well shortly after receiving the product, please contact us. We will study your case and if approved, we will be glad to send you new pieces for free.
All sales are final. We display clear pictures and details of our products on their page, we can not accept any returns for the moment as a new small business. Thank you for your understanding.
Questions? Request? Needing assistance? Contact Us
If you have any questions or request, don’t hesitate to contact us. We are always glad to help!